TERMS AND CONDITIONS
WonderFil Specialty Threads EU, further addressed as WST, is a wholesaler selling only to licensed and/or registered businesses, not retail consumers. We require a copy of a valid business license or a business registration certificate in order to purchase any merchandise.
ORDER MINIMUMS & SHIPMENT
Orders do not require a minimum purchase but freight charges are not included. The customer is responsible for shipping charges except for Dutch customers with a minimum order of €400, -. WST reserves the right to use their discretion as to the carrier to be used for shipment. Orders are shipped via POSTNL and WST is not responsible for delays, shortages or errors made by the manufacturer. If items are received damaged in transit, save the original packaging and file a claim directly with the carrier. Claims for shortages must be made within 5 days of receipt of an order.
Back-orderable merchandise that is not currently in stock will remain on order and ship at the first available opportunity. Unshipped items that will not return in stock will be canceled, unless the customer gives specific instructions.
CANCELLATIONS & REFUSALS
A 15% re-stock fee will be charged on canceled merchandise and refused shipments. The customer is responsible for inbound and outbound freight charges on refused shipments. Frequent cancellations or refused orders may lead to a change in credit terms or account closure.
Returns will not be accepted without prior written authorization. All requests must be made within 7 days. Special order items are non-returnable. Authorized merchandise must be returned in the original packaging and free from any markings. Items returned as damaged that were not found to be damaged will be returned to the customer at their expense. WST will credit any items shipped in error or product that is considered damaged. Credits will be applied to the original invoice. WST reserves the right to refuse any returns.
WST accepts bank transfer. First time customers, who do not have terms, require a 100% deposit on orders to ship. Failure of our terms customers to pay promptly may result in a change of terms. Orders have to be paid within 30 days; all invoices are aged from the ship date. A service charge of 5% per 14 days can be charged on past due accounts.